Shipping Information & Order Status
How much is shipping?
Orders over $99 qualify for free ground shipping to the continental US EXCEPT orders which include the following brands.
Due to shipping cost increases we have been forced to charge shipping for these brands. Shipping will only be charged for the portion of the order that includes these brands, which we have also deeply discounted to remain as competitive as possible. After many years of offering free shipping nearly site wide, we always strive to offer the best deal possible for our customers. If you believe the freight charges are excessive, check the weight of the items you are ordering on our product detail page and call our sales or customer service department.
For going to AK, HI, or Puerto Rico shipping costs vary, depending on what you order.
What shipping methods do you offer?
We offer ground shipping to the United States and Puerto Rico. Because brakes are heavy it is not economical to ship via expedited services. Our main shipping carrier is UPS, but sometimes we use Fedex. For exceptionally heavy or large orders we may contract with a truck freight company.
Do you have a minimum order?
No, we don't have a minimum order.
Do you offer rush shipping?
If you call in and place your order with one of our representatives rush shipping is available for an extra charge.
How long does it take to process and ship my order?
Orders typically process within one business day. Orders with different Bill To and Ship To addresses may require additional process time for verification and security. NOTE: It is best if the Bill To and Ship To is a match for seamless processing.
We process orders quickly, and shipping takes place Monday-Friday. Shipping is closed on weekends.
How long does shipping take?
General arrival times are quoted on each individual product detail page. We have multiple warehouses throughout the US to ensure the quickest delivery times possible.
If an item is out of stock or if there is a shipping delay due to supply issues or staffing and arrival times are going to take longer than originally expected, we will notify you via email. Please be sure to include a correct email address and phone number, so we can reach you ASAP if we do encounter a delay.
Where are you located?
We are located in Bellingham, WA, but we have a national distribution network.
Will you provide tracking information?
Yes. After your order has been processed and shipped, tracking information will be sent via email and text. Please note: Tracking numbers are not sent during order confirmation, but when a shipping ticket has been created.
When do you charge my credit card?
We will charge your card as soon as the order is placed. We do this to protect your credit card information; When it's charged at the time of order placement we're not storing your payment info.
If I ordered a part that’s out of stock, when will it ship?
Shortly after you place your order, we will notify you via email or phone on items that are out of stock or oversold, and we will keep those items on order until they ship. We will monitor the backorder status every day (so you don't have to) and send occasional updates via email. As soon as an item ships the tracking number will be sent via email and text.
Can you ship my order to multiple addresses?
No. We will only ship an order to one address. If you require shipping to multiple addresses, please place separate orders for each address.
Do you ship to AK, HI, and US territories?
We do! To get the best rate, please call our shipping professionals at 888-257-7149 before placing your order.
Do you ship to PO Boxes or APOs/FPOs?
No, we don't.
Do you ship internationally?
No, we only ship to US states and Puerto Rico. However, BuyBrakes.com recommends a forwarding service called ShipItTo for Canadian and international orders. You can sign up here: https://www.shipito.com/en/shipito-forwarding-service
Do you ship oversized parts?
Yes, we ship oversized parts via freight shipping.
What happens if I order the wrong part or it doesn’t fit my vehicle?
Our Buy Brakes brake expert team is here to help you get the correct parts when you order – call them at 888-257-7149. If you live in the continental US, we offer our Perfect Fit Two-Way Shipping Guarantee. This means that if you talked to one of our brake experts to help you find the correct fitment and placed the order with them (all calls are recorded for training and order verification), we guarantee the parts will fit, subject to the two conditions below:
- Customers allow us the opportunity to replace any incorrect parts with the correct ones.
- Only ground type freight charges are covered - no expedited freight charges or labor charges are covered.
If you ordered the wrong part and didn't use our Perfect Fit Two-Way Shipping Guarantee program, you’ll need to return it to us. Click here for return instructions.
What happens if you ship the wrong part?
While this is quite rare, we will apologize, send you a prepaid return label, and ship out the correct parts ASAP.
What happens if the part is damaged during shipping?
We’ll get you a replacement provided that a) you inform us immediately and b) you keep the damaged box so we can get the carrier to reimburse us.
How can I be sure the parts that you're shipping will fit my vehicle?
Our team of brake experts is here to help. Please call us before ordering if you aren’t sure about fitment - 888-257-7149. If you live in the continental US, we offer our Perfect Fit Two-Way Shipping Guarantee. This means that if you talked to one of our brake experts to help you find the correct fitment and placed the order with them (all calls are recorded for training and order verification), we guarantee the parts will fit, subject to the two conditions below:
- Customers allow us the opportunity to replace any incorrect parts with the correct ones.
- Only ground type freight charges are covered; no expedited freight charges or labor charges are covered.
Call us! We’re happy to help you find the part you need.
What happens if the part doesn't fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part and didn't use our Perfect Fit Two-Way Shipping Guarantee program (see above), you’ll need to return it to us. Contact us for a return authorization number.
Can I change or redirect my shipment to a different address?
Due to payment verifications and security concerns, shipments cannot be changed or redirected.
What if my address changes before my order ships? Can I change where you send my shipment?
No. Address changes are security and privacy concerns and cannot be accommodated. If you need to change the address on your order, cancel any unshipped items and reorder them using the new address. The new order with the new shipping address will be security cleared for the protection of all of our customers.
What if I never receive an order?
We put a tracking number on everything we ship for precisely this reason. If you will not be available when the package arrives, leave a note for the driver to put it somewhere safe or leave with a neighbor. If you suspect that your order is lost or stolen, please call BuyBrakes.com Customer Service Department at 888-257-7149 to check your tracking information.
What happens if I refuse the shipment?
Refusing a shipment will subject your return to a 30% restocking fee and is not the ideal way to return a part. Instead, we recommend you accept the shipment and follow our typical returns process if you've decided you no longer want the part(s). Contact us to start the process.