Shipping Information & Order Status
- Do you ship to Canada?
- Do you ship internationally?
- How do I check the status of my order?
- How do I track my order?
- How do I make a change to my order?
- Product Availability
- How do you handle backorders?
- When is your shipping cut-off time?
- How long before I receive my order?
- What is Free 2-Way Shipping?
Do you ship to Canada?
Absolutely!, Typical car pair of rotors and pads to most populous Canadian cities is about $135, heavier rotors and full front and rear kits can cost more. Our freight quotes are for freight only and does not include taxes, duties or brokerage fees.
Once you enter your shipping address into our Secure Checkout, we will redirect you to complete your order. If there is any problems, call us during business hours or email us. Once payment is verified, we will fulfill the order and provide you with updates and tracking information once your order ships.
Do you ship Internationally?
Yes! We ship International via UPS, DHL in boxes or Container shipments. All International orders are shipped and processed after checking submitted information such as email, phone, wire transfer or credit card details. We will contact you primarily via email to complete your order. We ship frequently to Commonwealth Countries, UAE, Asia and the European Union and often have product in stock in those areas with our other divisions. Click the contact us portion of this website to begin an inquiry.
Australia & New Zealand?
StopTech Brakes for New Zealand :
StopTech Brakes for Australia :
International Shipping Made Easy!
Sign up first at https://www.shipito.com/en/shipito-forwarding-service
It's free and ShipItTo will provide you with your very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. ShipItTo receives your purchases and logs them into their online system where you can consolidate them with other orders. You can then use their low direct rates to move the product to your final address in your own Country.
This process saves international customers up to 25% off typical international shipping rates to the UK, UAE, Commonwealth Countries including Australia and New Zealand.
If you have any questions, please feel free to contact ShipItTo through live chat or by e-mail directly on their site at https://www.shipito.com/en/contact
They will be glad to assist you.
AK, HI, & PR
Please call us toll free at 888-257-7149 and let our shipping professionals get the absolute best delivered price for you. Maybe one of us would be willing to vacation in your area and bring the product with us!
How do I check the status and/or track my order?
Contact us for a tracking number or call our Customer Service Department at 888-257-7149 and get up-to-date order information. Tracking numbers are typically available 48 hours after the order is placed (except orders placed on the weekend, then the 48 hour clocks starts on Monday).
If you have ordered an item that is out-of-stock or sold-out, we will keep it as an open order for 30 days. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address. Typically, we can only ship to a customer's credit card billing address. To have it shipped to an alternate address, contact your credit card company first, tell them you would like to set up an "alternate shipping address" and they will ask you some security questions and typically grant your request and have your new information updated within 48 to 72 hours. That allows you to then place the order, or if you have already placed it, allows us to continue with the shipment. Those procedural steps are required due to the potential of fraudulent orders.
You can also call our Customer Service Department at 888-257-7149 to get your tracking numbers. Please be sure to have your order number handy to expedite your request.
How do I make a change to my order?
As orders are processed very quickly, making a change to your order cannot be guaranteed. We cannot make a change free of charge to orders that have already been shipped. Please call our Customer Service Department at 888-257-7149 if you need to change or cancel your order.
All products are subject to availability and prior sale. When Buybrakes.com offers deals on "Closeout" or "Hot Special" items please note that such items sell out very fast and are sometimes not replaceable.
Pricing may vary between our magazine ads and website. Currency fluctuations, manufacturer price increases, model year changes, and other factors may cause our costs to change. Buybrakes.com reserves the right to change prices at any time without notice. Prices listed do not always include shipping. Errors in product descriptions, weights, prices, or photography are unintentional and subject to correction.
How do you handle backorders?
At times demand for a product will exceed our inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please check the website for the current ETA on backordered items.
Please note the stock status of the items you ordered on your email order confirmation.
Buybrakes.com's policy is to ship parts in stock or as they become available until all items are shipped. If there is a backordered item, the item will ship out when it comes back in stock. Buybrakes.com ships from warehouse distribution points and factories as needed to get you the correct part quickly and efficiently.
In the event that one or more of the items is on back order, we will follow your instructions on when to ship:
Ship your order complete: We will hold the order until the backordered item returns to stock and then ship the entire order complete. If the product is pulled from different warehouses, we will do our best to have them arrive within a narrow delivery time span.
Ship Separately: Ship all available items now and the backorder when it returns to stock. A split order handling charge of $3.50 may be added to your order. The balance of your order will ship out via FEDEX or UPS Ground delivery when all the items are in stock.
Cancel: Cancel all backorders and ship the remaining items immediately.
If you have ordered an item that becomes discontinued either by the manufacturer or by Buybrakes.com, it will be canceled from your order. We will notify you of the adjustment to your order.
When is your shipping cut-off time?
Domestic orders received by us before 12:00pm PST are typically shipped the same business day. Shipping takes place Monday-Friday; shipping is closed on the weekends. Ground and Parcel Select shipments ship out within 24-48 hours. If you received our order confirmation email Monday – Friday, before 1:00pm Pacific Time, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address.
If you are paying by personal check, please allow seven to ten days for bank processing (the time it takes for your funds to become available).
How long before I receive my order?
Buybrakes.com uses UPS and occasionally Federal Express for all US lower 48 deliveries (see shipping zones on map). All International shipments (see approved countries under International Ordering) ship via UPS or Federal Express International Priority.
UPS and FedEx Ground – Next day to 7 business days for delivery. Residential Ground deliveries are made Tuesday through Friday. Commercial Ground deliveries are made Monday through Friday.
UPS Next Day or FedEx Express - (by 3:00PM), 2-Day (4:30PM non-residential / 7:00PM residential).
Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.
USPS Parcel Select - please allow 15 business days for delivery.
Currently: No orders are accepted for APO/FPO addresses or PO Boxes.
What Does Perfect Fit Two-Way Shipping Guarantee?
It means that if you talked to one of our brake experts to help you find the correct fitment (all calls are recorded for training and order verification), we guarantee it fits. Here's what that means. Buybrakes.com offers our more "localized" clients (only within the 48 United States) who have called in their orders and consulted with one of our brake experts.as we place the order for them a Free "2 Way" shipping guarantee to make sure the parts you order are the right fit for your vehicle with no extra charges to you! This means if we get it wrong, we pay the freight of the parts back to us and the cost of getting replacement parts to you.
- Order products that have a shipping destination within the Contiguous 48 States. Free shipping is unavailable for Alaska, Hawaii or Puerto Rico.
- Customers allow us the opportunity to replace any incorrect parts with the correct ones.
- Only ground type freight charges are covered, no expedited freight charges or labor charges are covered.