Shipping Information & Order Status
How much is shipping?
Orders over $99 ship free to the continental US, but we run lots of sitewide free shipping specials and discounts.
For orders going to AK, HI, a US territory, or outside the US, shipping costs depend on what you order, how far the shipment is going, and how fast you want your shipment. Shipping costs do not include taxes, duties, or fees.
What shipping methods do you offer?
We offer ground, 2nd day, 3 day, and, for bulk orders, truck freight shipping.
How long does it take to process and ship my order?
Orders placed by 1:00pm PST and security cleared (for payment protection) ship the same business day.
An order confirmation is sent when you place your order and a separate tracking notification is sent when your order ships. Shipping takes place Monday-Friday; shipping is closed on the weekends. Please note that a very small number of orders require extra processing time for various reasons and may ship the following business day.
Delays may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason, it is important that you provide the correct phone number and email address when placing your order.
How long does shipping take?
Shipping time depends on the method of shipping you choose. BuyBrakes.com uses UPS (and occasionally FedEx) for all continental US deliveries. All international shipments ship via UPS or FedEx International Priority.
- UPS and FedEx Ground: 1-5 business days to continental US, depending on your location.
- UPS Next Day or FedEx Express: by 3:00PM, 2-Day by 4:30PM non-residential/7:00PM residential.
Will you provide tracking information?
Tracking numbers are sent after your order has processed and shipped. Tacking numbers are not sent during order confirmation.
Please check your spam folder if you are expecting a tracking number and haven't received it. Please allow 24-48 hours to receive a tracking number.
When do you charge my credit card?
Orders are charged during checkout by our secure encrypted shopping cart checkout page. We do not store credit card information.
If I ordered a part that’s out of stock, when will it ship?
In-stock products ship right away, and most orders ship complete.
We will notify you via email or phone on items that are out of stock or oversold, and we will keep those items on order for 30 days. We will monitor the backorder status every day so you don't have to. As soon as an item is available, it will ship and a tracking number will be sent via email.
If you call our customer service number for information on your order, please be sure to have your order number handy to expedite your request.
Can you ship my order to multiple addresses?
We will only ship an order to one address. If you require shipping to multiple addresses, place separate orders for each address.
Do you ship to PO Boxes or APOs/FPOs?
No, we don't.
Do you have any recommendations for international shipping?
We recommend a service called ShipItTo. You can sign up here: https://www.shipito.com/en/shipito-forwarding-service
ShipItTo is free and saves international customers up to 25% off typical international shipping rates to the UK, UAE, and Commonwealth Countries including Australia and New Zealand. They will provide you with your very own US address (not a P.O. box), and once you have a US address, you will be able to make purchases with us as well as other US-based online retailers. ShipItTo receives your purchases and logs them into their online system where you can consolidate them with other orders. You can then use their low direct rates to move the product to your final address in your own country.
How can I be sure the parts will fit my vehicle?
If you live in the continental US, we offer our 'Perfect Fit Two-Way Shipping Guarantee'. This means that if you talked to one of our brake experts to help you find the correct fitment and placed the order with them (all calls are recorded for training and order verification), we guarantee the parts will fit, subject to the two conditions below:
- Customers allow us the opportunity to replace any incorrect parts with the correct ones.
- Only ground type freight charges are covered; no expedited freight charges or labor charges are covered.
If you ordered the wrong part and didn't use our two-way shipping guarantee program, you’ll need to return it to us. Contact us for a return authorization number.
What happens if the part is damaged during shipping?
We’ll get you a replacement ASAP provided that a) you inform us immediately and b) you keep the damaged box so we can get UPS to reimburse us.
What if my address changes before my order ships? Can I change where you send my shipment?
Unfortunately address changes are security and privacy concerns and cannot be accommodated. If you need to change the address on your order, cancel any unshipped items and reorder them.
What happens if I refuse the shipment?
Refusing a shipment will subject your return to a 30% restocking fee and is not the ideal way to return a part. Instead, we recommend you accept the shipment and follow our typical returns process if you've decided you no longer want the part(s). Contact us to start the process.