BuyBrakes.com will assist with all warranties provided by the individual manufacturers according to their policies.
It is at the sole discretion of the manufacturer to repair or replace defective merchandise. Warranties cover defects in materials and workmanship for the purchased part only. Damage from abuse, installation errors, tuning problems, or other equipment failure are not covered nor are claims for shipping, labor, car rental, transportaion, injury or other liabilities.
Brake rotor and pad wear or mileage claims
There are too many variables as to why friction components may wear seemingly too soon. Refunds or credits are not available for brake pads or rotors that wear out sooner than expected unless the specific product states on our site that it is covered by a specific time or mileage warranty.
How do I make a warranty claim?
Contact us and we will check the order history to confirm if the item is still under the manufacturer's warranty. If covered, BuyBrakes.com will assign a Warranty RGA (Return Goods Authorization) number.
If the claim is for a warped rotor, you must send it a video showing a dial indicator being moved more that .002" upon rotor rotation. That is the industry standard of proof. Contact us to send you a YouTube link showing the process or search YouTube for "Lateral Runout/Hub Correction Plates".
Prepare a brief description of the defect. Remember that this is necessary for the manufacturer to evaluate the damage and determine the best course of action (Repair/Replace/Return).
Pack your return in a sturdy shipping carton using indestructible packing tape. Please do not ship the item in the original retail box, as they were not designed for the stresses of shipping.
We will advise you where to send the package. The customer is responsible for the shipping costs.
Make sure to keep a record of the returning shipment. BuyBrakes.com cannot be responsible for the returned items until we have signed for the packages.