Frequently Asked Questions
At BuyBrakes.com, we want you to be sure of your purchase. Here are some of our most frequently asked questions. If you have a question not answered here, contact us. We're happy to help.
How do I place an order?
Order from BuyBrakes.com 24 hours a day, 7 days a week! Order over the phone Monday through Friday 9:00 a.m. to 8:00 p.m. EST/6:00 a.m. to 5:00 p.m. PST. This way, we can help you find the right part for your vehicle. Call us at 888-257-7149.
Can I change my order?
You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, call our Customer Service Department at 888-257-7149. Orders process quickly and it is not possible to change an order once your parts are on the truck (which happens fast).
How do I check the status of my order?
Give us a call at 888-257-7149 and we will let you know your order status.
Can I use different "Bill to" and "Ship to" address in the online checkout?
Yes. However, orders with different Bill To and Ship To addresses may require additional process time for verification and security. It is best if the Bill To and Ship To is a match.
When will my credit card be charged?
Credit cards are charged during checkout. If you have received an order confirmation, your card has been charged.
Can I place an order using a borrowed or stolen credit card or credit card number?
No. Never use anyone’s credit card except your own. If you do not have a credit card, we offer instant pay-over-time credit through Affirm. See BuyBrakes.com for details.
Why should I buy aftermarket brakes?
OEM brakes are great for daily driving, but they are much more expensive than aftermarket brakes and offer no improvement in braking power. Aftermarket brakes are available in a wide selection, from daily driving replacements to products built to handle the stresses of more aggressive driving, towing, heavy load, or track use.
Do you offer price matching?
Yes. Overall, our prices are the lowest. But if you find a better price check out our price match policy.
Do you offer wholesale discounts?
Yes, but only for verifiable automotive-related businesses such as brake wholesalers, dealers, and fleet accounts. Details about wholesale pricing can be found here.
Do you ever offer coupons or special discounts?
We do. Subscribe to get our email newsletters for details.
How soon after ordering my brake parts can I schedule an appointment with my mechanic?
Don't schedule an appointment with your mechanic until the parts are delivered to you. When you receive the shipment, inspect the parts to make sure they are what you ordered. Once this is done, you can schedule your appointment.
What happens if you send me the wrong part?
Give us a call at 888-257-7149 between 9 a.m. - 8 p.m. EST to initiate the return process.
What happens if I order the wrong part?
As long as the parts are unused, you are welcome to return or exchange the parts. Please contact us within 7 days of receiving the parts.
How long does it take for a part to arrive at my door?
We quote delivery times on our product pages. You can also read our shipping policy for details.
What happens if I need to return or exchange a part?
You’ll need to contact us at 888-257-7149 or 702-903-1713 M-F between 9 a.m. - 8 p.m. EST for an RGA (return good authorization) and ship the part back in its original packaging.
What if the part is broken or damaged during shipping?
If your part is damaged in transit, immediately call the BuyBrakes.com customer service department at 888-257-7149.
Do you ship outside the US?
No. We recommend a service called ShipItTo. It makes the international shipping process easier and cheaper.
Do you offer express/expedited shipping?
What shipping methods do you offer?
We offer ground, 2nd day, 3rd day, and, for bulk orders, truck freight shipping.
Can I track my package?
Order confirmations and tracking numbers are sent via email. If an order is delayed, we will notify you. We monitor all shipments closely, so you don’t have to.
What payment methods do you accept?
We accept Visa, Mastercard, AmEx, Discover, Amazon Pay, Affirm, and PayPal.
How do you protect my credit card information?
We do not store credit card information.
What do I do if I need to cancel my order?
If your item is unshipped, give us a call at 888-257-7149 and we’ll process the cancellation if possible. If the item is shipped, simply accept the part and return as normal.
Do I need to have an account to order a part?
No, you can check out as a guest. Creating an account is recommended.
Do you offer a warranty?
Specific part manufacturers offer different warranties. Read more on the BuyBrakes.com Warranty page.
How do replacement parts affect my vehicle’s warranty?
They don't. The Magnuson-Moss Warranty Act prohibits a vehicle manufacturer from voiding a warranty unless they can prove the replacement part caused a problem.
How can I be sure the part I need will fit my vehicle?
If you live in the continental US, we offer our Perfect Fit Two-Way Shipping Guarantee. This means that if you talked to one of our brake experts to find the correct fitment and placed the order with them (all calls are recorded for training and order verification), we guarantee the parts will fit, subject to two conditions:
- Customers allow us the opportunity to replace any incorrect parts with the correct ones.
- Only ground type freight charges are covered; no expedited freight charges or labor charges are covered.
If you ordered the wrong part and didn't use our two-way shipping guarantee program, you’ll need to return it to us. Contact us for a return goods authorization.
What if I want to talk to a real person about my order?
Give us a call at 888-257-7149 and ask to talk to one of our brake experts. If you prefer to text, use 702-903-1713.
What are your customer service hours?
We are open from 9 a.m. to 8 p.m. Eastern Standard Time.
What if a price is incorrect on your website or other marketing materials?
We make every attempt to keep all prices and images on our web site and marketing materials current and correct. However, due to frequent special offers and advertising campaigns, information can become out-of-date quickly. Please let us know if you find an error so that we can correct it ASAP.